Frequently Asked Questions about University of Hawai'i Digital Subscriptions

You have arrived at this page because you placed an order for the digital version of a journal that is published by the University of Hawai'i Press. The Johns Hopkins University Press Journals Division is providing access through the Project MUSE digital publishing platform. We hope that this page helps to answer any questions you have about accessing your journal's content.



1.    How do I activate my subscription?

Visit Carefully type the subscription access code you received from the University of Hawai’i Press in the “subscription code” box and click on the “Add” button. This code is linked to the journal you ordered, and you will be directed to a page where you will create an account for your access. Remember to keep your username and password in a safe place, as you will need them to log in every time you wish to access your electronic journal subscription. Finally, you will receive a message that your subscription has been activated. 


2.    How soon after I activate my subscription will I have electronic access to my journal?

Your online subscription should be available within two hours of activation; if still not active after 24 hours, please email us for help.


3.    What if I have ordered more than one digital journal from the University of Hawai’i?

Simply keep entering the individual subscription access codes one at a time in the “subscription code” box and click on the “Add” button after each one. You will receive a confirmation that each subscription has been activated. If this is the first time you are activating your subscriptions, you will need to create an account and log in.


4.   I have forgotten my password. How can I reset it?

Simply click on the "reset password" button on the log-in page: Or, visit to reset your password.

You'll receive a new password via email. Login to your profile to reset the password to one of your choosing. 

Please note that it might take up to two minutes for the message to arrive in your in box.


5.    I have forgotten my username. How can I retrieve it?

Simply click on the "forgot username" button on the log-in page: Or, visit to retrieve your username.  

Please note that it might take up to two minutes for the message to arrive in your in box.


6.    How do I contact someone in Customer Service about access to my journal?

Please direct any questions concerning this subscription or access to the electronic version of the journal to the University of Hawai‘i Customer Service Department by telephone at 1-888-847-7377 (US and Canada only) or by sending an email to